1) Where can I buy OSRAM SYLVANIA products in my local area?
2) What should I do if I have defective product?
3) How do I cross-reference a competitors product to OSRAM SYLVANIA products?
4) Who should I contact about technical problems with your web site?
5) Who do I contact for product or company information if located outside North America?
6) How much does it cost to run a light bulb?
7) Why can't I run the compact fluorescent on a photocell dimmer or timer?
8) Is it cheaper to leave lights on than to turn them on and off several times during the day?
9) Where do I find parts or replacements for Sylvania brand fixtures/vacuum tubes/circuit breakers?
10) How can I find Sylvania flash bulbs?
11) What if I want to offer a link to your website on my website?
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1. Where can I buy OSRAM SYLVANIA products in my local area?
Customers can locate retail establishments in their area using our "Store Locator" feature. You can find links to our "Store Locator" at the top, right and the bottom of any SYLVANIA.com web page.
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2. What should I do if I have defective product?
In accordance with our Guarantee, "If you are not satisfied with the performance of this bulb, return the proof of purchase seal and/or the light bulb to the address on the bottom of this package along with your name and address. It will be replaced with a new bulb free of charge."
All replacement requests should be forwarded to the factory Quality Control Department at the address listed on the package. In addition, defective product, accompanied by a receipt, may be returned to the place of purchase for a replacement bulb.
We hope you will purchase OSRAM SYLVANIA lamps in the future and that you will call on us if we may be of service to you.
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3. How do I cross-reference a competitor's product to OSRAM SYLVANIA products?
Click on "Product Catalogs" on the top navigation bar. Enter the Business catalog. There you will find an extensive cross-reference guide.
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4. Who should I contact about technical problems with your web site?
For your convenience, we offer many ways to contact us through our "Contact Us" form. You will find links to this form conveniently placed at the bottom of each OSRAM SYLVANIA web page.
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5. Who do I contact for product or company information if located outside North America?
OSRAM is headquartered in Munich, Germany and can be contacted for all inquiries outside of North America. You can reach OSRAM GmbH Headquarters in Munich or subsidiaries in other countries at www.osram.com or www.osram.de.
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6. How much does it cost to run a light bulb?
If you know the wattage of any electrical device then you can figure out the cost over time with this formula:
Cost to run = wattage x cost per kilowatt hour x average rated life
1000
Note the cost per kilowatt hour is available from your utility.
For example cost to run a 100 watt lamp with an average rated life of 750 hours at a rate of .10/kWh would go like this:
Cost = 100 x .10 x 750 which works out to be $7.50.
1000
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7. Why can't I run the compact fluorescent on a photocell dimmer or timer?
CAUTION: Not for use on dimming circuits, enclosed indoor fixtures, or where exposed to weather, emergency exit fixtures or lights, electronic timers or photocells. Never disassemble or modify the lamp. Use only on 120V 60Hz circuits. Install and remove lamp from fixture by grasping plastic base.
Photo cells contain a silicon chip that converts radiant energy into electrical current. Most photo-cells today do this in a manner that is incompatible with the electronic circuitry in electronic compact fluorescent bulbs, resulting in a shortened lamp life.
Timers are devices that allow a trickle voltage to cycle through the built-in transformer when the lamp is off. This causes the lamp to try and start itself when there is not the proper supply voltage present. Short lamp life is the result.
In both cases our compact fluorescent bulbs are labeled as unsuitable for such use because the user would not realize the average rated life from this bulb when used in this manner. Using these lamps in a manner inconsistent with the documentation on the package voids the warranty.
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8. Is it cheaper to leave lights on than to turn them on and off several times during the day?
There is not a higher energy requirement for starting lamps that outweighs running them for any period of time. Although shorter burning cycles (more "on and offs") can reduce lamp life, it is always better to turn lights off when they are not in use. Since the cost of the electricity (even in the cheapest markets) is so much more that the cost of replacing lamps a little sooner, you would maximize your savings by turning off the lamps when you don't need the light.
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9. Where do I find parts or replacements for Sylvania brand fixtures/vacuum tubes/circuit breakers?
Fixtures
GTE Products Corporation, which owned SYLVANIA (and its fixture division) sold the SYLVANIA fixture division to a company called Powerlight before OSRAM bought SYLVANIA in 1993. Powerlight has since gone out of business. In order to obtain a comprehensive list of current fixture manufacturers, we recommend visiting www.lightsearch.com. The Lightsearch.com list of fixture manufacturers is updated monthly.
Vacuum tubes
OSRAM SYLVANIA has not manufactured vacuum tubes in over 20 years. Please contact a dealer such as:
Antique Electronic Supply
6221 S Maple Avenue
Tempe, AZ 85283
Phone: (480) 820-5411
Fax: (800) 706-6789 (U.S.and Canada)
Email: info@tubesandmore.com
Circuit breakers
OSRAM SYLVANIA does not manufacture these products. For comparable products, please contact the Energy and Automation division of Siemens at (800) 964-4114 or Thomas & Betts at (800) 888-0211.
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10. How can I find Sylvania flash bulbs?
We no longer manufacture these products and no replacements are available. One possible source for these products is:
Cress Photo
PO Box 4262
Wayne, New Jersey 07474-4262
Phone: (973) 694-1280
Fax: (973) 694-6965
Email: wcress@ix.netcom.com
Web Site: http://www.flashbulbs.com
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11. What if I want to offer a link to your website on my website?
You are welcome to do so, but we do ask that you observe a few guidelines:
Please do not write any copy in which you would be speaking on behalf of OSRAM SYLVANIA;
Note that the legal company name, OSRAM SYLVANIA, always appears in capital letters;
And, if you choose to include our logo, which you may download directly from our home page at http://www.sylvania.com, please do not alter it in any way. Our preference is that it appear on a white background.
In addition, so that we may track the sites that provide a link to us, you must fill out our Link Form*.
* If you link to a page that gives an error stating that permission must be obtained, you may obtain permission by filling out our Link Form.