About SYLVANIA

SYLVANIA.com and mySYLVANIA.com

Important Disclaimers and Legal Information

 

The data and suggested applications contained in this catalog, as well as any additional information our representatives may be able to furnish, are for general information only and are not intended and should not be taken as representations or warranties as to the suitability of a lamp for any particular application or use in any particular equipment, nor are our representatives authorized to make any such representations or give any such warranties. Applications and conditions of use are many and varied and beyond our control. We do not have the same degree of knowledge that the purchaser has with respect to the design of his equipment and the conditions of its use. Therefore, it is up to the purchaser to make his own determination as to the suitability of a lamp for his intended application or use and to assume responsibility for that determination.

OSRAM SYLVANIA claims to supply the best possible products at all times. For this reason, OSRAM SYLVANIA reserves the right to make changes in its products when it believes such changes will improve its products.

The specifications and information shown in this catalog are believed to be accurate. Although OSRAM SYLVANIA believes this information to be correct, no warranty is made or implied as to the accuracy of this information and OSRAM SYLVANIA does not accept or assume responsibility of liability for errors, changes, omissions, or for harm resulting therefrom.

In accordance with our established policy to consistently improve our products, the specifications contained herein are subject to change without notice.

The OSRAM SYLVANIA Test and Measurement Laboratory is a participant in the Energy Efficient Lighting (EEL) Program of the National Voluntary Laboratory Accreditation Program (NVLAP-NIST, Lab. Code 100403) and is accredited for testing of products according to the guidelines for the EEL Program. OSRAM SYLVANIA lamp and ballast measurements are conducted under laboratory conditions utilizing American National Standards Institute (ANSI), Canadian Standards Association (CSA), Commission Internationale de l'Eclairage (CIE), and Illuminating Engineering Society of North America (IESNA) standards and practices. The OSRAM SYLVANIA Electronic Component and Systems Development Group participates in the Underwriters Laboratories Inc. Client Test Data Program. Ballast designs are tested for conformance to Underwriters Laboratory (UL) safety standards using practices audited, assessed and approved by UL. Actual lamp and ballast performance may vary depending on application and environment (i.e. ambient temperature, input voltage, ballast type, etc).

OSRAM SYLVANIA designs and manufactures lamps and ballasts to meet American National Standard Institutes (ANSI) and/or IEC (International Electrotechnical Commission) standards of construction and performance through Total Quality Manufacturing (TQM) practices where applicable. In addition, ballasts are designed and manufactured to meet Underwriters Laboratory (UL) and Canadian Standards Association (CSA) safety standards as necessary. Ratings may change as a result of changes made to remain compliant with modified or updated standards. OSRAM SYLVANIA will release new or updated technical bulletins when appropriate.

Many OSRAM SYLVANIA products listed in this catalog qualify under the North American Free Trade Agreement (NAFTA) as manufactured in Canada, the United States of America or Mexico.

General Disclaimer

OSRAM SYLVANIA does not represent or endorse the accuracy or reliability of any of the information, content or advertisements (collectively, the "Materials") contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this web site (the "Service"), nor the quality of any products, information or other materials displayed, purchased or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service (the "Products"). You hereby acknowledge that any reliance upon Materials shall be at your sole risk. OSRAM SYLVANIA reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any errors or omissions in any portion of the Service or the Materials.

THE SERVICE AND MATERIALS ARE PROVIDED BY OSRAM SYLVANIA ON AN "AS IS" BASIS, AND OSRAM SYLVANIA EXPRESSLY DISCLAIMS, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICE OR ANY MATERIALS AND PRODUCTS. IN NO EVENT SHALL OSRAM SYLVANIA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO THE SERVICE, THE MATERIALS AND THE PRODUCTS.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

OSRAM SYLVANIA encourages you to exercise discretion while browsing the Internet using this site

OSRAM SYLVANIA makes no representations concerning any endeavor to review the content of sites linked to this site or any of the Materials, and so OSRAM SYLVANIA is not responsible for accuracy, copyright compliance, legality or decency of material contained in sites listed in the directory or in the Materials.

OSRAM SYLVANIA respects the rights (including the intellectual property rights) of others, and we ask our users to do the same. OSRAM SYLVANIA may, in appropriate circumstances and in its sole discretion, terminate the accounts of users that infringe or otherwise violate such rights of others.

Trademark Information

DULUX®, HBO®, OSRAM®, OSRAM STUDIOLINE®, PICOLINE®, PLANON®, QUICKTRONIC®, SOFT WHITE DULUX® , VIPTM , XBO®, XENARC®, XERADEXTM and XTRAVISION® are registered trademarks and trademarks of OSRAM GmbH used under license.

SYLVANIA, CAPSYLITE®, CAPSYLITE IR®, CASE VALUE PACK and DesignTM, COOL BLUE®, CURVALUME®, DESIGNER®, DESIGNER PLUS®, DESIGNER PLUS CRYSTAL®, ECO®, ECOLOGIC®, EXCEL-LINE®, FIXTURESIDE ASSISTANCETM, FLICKER CHECKER and Design®, GEN IVTM, GRO-LUX®, HALOGEN CRYSTAL®, HALOGEN PLUS®, HALOGEN XTRATM, HELIOSTM, ICETRONTM, LampSHIELDTM, LANDMARKTM, LIGHTING BRILLIANCETM, LIGHTINGBRILLIANCE and DesignTM, LIGHTMOBILE®, LUMALUX®, LUMALUX PLUS®, METALARC®, METALARC PRO-TECH®, myLIGHTPOINTTM, mySYLVANIATM, NEOLUXTM, OCTRON®, OEM ORIGINAL EQUIPMENT MANUFACTURER and Design®, PENTRON®, POWERSENSETM, PROSTARTTM, QUICK 60+®, QUICKSENSE®, QUICKSENSE SYSTEMS THAT MAKE SENSE®, QUICKSTEP®, SAFELINE®, SPLTM, SUPERSAVER®, SUPERSAVER® PLUS®, SUREHEATTM, SYL-CARB®, SYLVANIA TRU-COLORTM, SYLVIA®, THE GHOST IN YOUR MACHINE®, the system solution and DesignTM, TRU-AIM®, TRU-AIM BRILLIANT®, TRU-AIM TITAN®, UltraTHERMTM, X LogoTM and XPTM are trademarks or registered trademarks of OSRAM SYLVANIA Inc.

All other trademarks not owned by OSRAM SYLVANIA or its subsidiaries that appear on this site are the property of their respective owners.

Privacy Statement

Protecting the individual's privacy on the Internet is crucial to the future of Internet-based business and the move toward true Internet economy. OSRAM SYLVANIA has created this Privacy Statement to demonstrate its firm commitment to secure and trustworthy Internet commerce and the individual's privacy. This Privacy Statement applies to websites owned or operated by OSRAM SYLVANIA, including SYLVANIA.com and mySYLVANIA.COM (the “Sites”). Read more about our practices for gathering and distributing information on our Sites. By submitting personally identifiable data to the Sites, you agree to the terms of this Privacy Statement. If you do not agree with the terms of this Privacy Statement, please do not provide us with your personally identifiable information.

Privacy Across the OSRAM SYLVANIA Network

OSRAM SYLVANIA operates several websites in the United States, Canada and Mexico. This means that any information that you submit to one of our Sites in one country or language may be sent electronically to a server in another country. Your information may be transferred to our affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions. As such, the information may be used, stored, or processed outside the country where it was recorded. However, we safeguard your data-security interests around the world by ensuring that our Sites adhere to the privacy principles described in this Privacy Statement.

Further, by providing your personally identifiable information to OSRAM SYLVANIA, you consent to:

  • The use of your personally identifiable information for the uses identified in this Privacy Statement; and

  • The transfer of your personally identifiable information to the United States, or across borders, as described above.

 

What Type of Information do we Collect Via the Sites?

This Privacy Statement applies to the collection, use and storage of two types of data: personally identifiable information, and non-personally identifiable information.


(1)
"Personally Identifiable Information" is information that identifies you personally, such as your name, address, telephone number or email address. OSRAM SYLVANIA collects and stores the personally identifiable information that you provide to us. Here are some examples of manners in which we may collect your personally identifiable information on the Sites:

    • We may collect your email address, first and last name and zip code if you sign up for a newsletter via the Sites;

    • We may collect your email address if you contact us with a question;

    • We may collect your first and last name, date of birth and email address if you choose to participate in a promotion, contest or sweepstakes offered on the Sites;

    • We may collect your first name, email address, zip code or city/state of residence if you respond to an online survey offered via the Sites; and

 

The above list provides an example of the personally identifiable information that may be collected on the Sites. If you do not want OSRAM SYLVANIA to collect your personally identifiable information, please do not provide it to us.

(2) "Non-Personally Identifiable Information" can be technical information or it can be demographic information, such as your age, gender or interests. Non-personally identifiable information does NOT identify you personally. Here are some examples of the non-personally identifiable information that is collected via the Sites and a description of how this information is used:

    • Internet Protocol (IP) address -- Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view. We may use your IP address (not your email address) to help diagnose problems with our server, to administer our Web site, or to gather broad demographic information.

    • Cookie -- A "cookie" is a small text file that may be used to collect information about your activity on the Sites. For example, when someone visits a page within the Sites, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited the Sites previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Sites. We do not follow your browsing path outside of the SYLVANIA.com and mySYLVANIA.com web sites. Some of the cookies we use may be flash cookies or Adobe cookies. While they are harmless, they may contain demographic information and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

    • Demographic Information -- From time to time, we may offer surveys that collect demographic information, which is non-personally identifiable information, such as a person’s zip code, age or city/state of residence. We may use demographic or user profile data to tailor your experience on the Sites, showcase content that we think may interest you, and display information that matches your preferences. This data also gives us an insight into your needs and interests.

    • General Site Traffic -- All traffic on the Sites is recorded to provide needed information to properly size and maintain the Sites. This insures fast and efficient navigation of the Sites and their contents to enhance your experience.

The above list provides an example of the non-personally identifiable information that is collected via the Sites. We collect non-personally identifiable information from all visitors to our Sites. If you do not want OSRAM SYLVANIA to have access to this information, please do not visit our Sites.

How do we Use the Information Collected via the Sites?

(1) Personally Identifiable Information. We use your personally identifiable information that is collected on these Sites primarily for the following purposes:

· To deliver services, such as information, newsletters or products you request or purchase;

· To alert you to special offers, updated information and other new services from OSRAM SYLVANIA or other third parties, or to forward promotional materials;

· To compile data that was collected as part of an online survey;

· To complete a transaction or service requested by you;

· To fulfill the terms of a promotion, contest or sweepstakes;

· To ensure the Sites are relevant to your needs;

· To help us create and publish content most relevant to you;

· To notify you about a material change to this Privacy Statement or any other agreement posted to our Sites, if necessary;

· To allow you access to limited-entry areas of the Sites; and

· To contact you in response to an inquiry from you.

(2) Non-Personally Identifiable Information. Non-personally identifiable information is used as described above and in other ways as permitted by applicable laws, including combining non-personally identifiable information with personally identifiable information.

Sharing and Disclosure of Information

(1) Personally Identifiable Information.

We may share or disclose your personally identifiable information in the following instances:

(i) To fulfill a service to you. For example, from time to time, our newsletters or content may be delivered by third parties performing a service for us. Similarly, if you email us a question, we may use your email address to process your request and respond to your question. Also, if you are entering a promotion, sweepstakes or contest, we may use your personally identifiable information in order to fulfill the terms of that promotion, sweepstakes or contest. This means that we may share the information for prize fulfillment purposes or mail carriers. We also may share your information with the co-sponsor of that promotion.

(ii) To affiliates, strategic partners, agents, third party marketers or other unaffiliated parties who are offering products or services that we believe may be of interest to you or who require your personally identifiable information for research, administrative and/or internal business purposes. These parties may use your personally identifiable information to contact you with an offer or advertisement related to a product or service, or they may use such information for their own research, administration or business purposes. If you do not want us to share your personally identifiable information in this manner, please do not provide us with this information.

(iii) To unaffiliated third-party service providers, agents or independent contractors who help us maintain our Sites and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any other purpose than to provide the administrative services for which they are responsible. Because such unaffiliated third-party service providers that help us administer our Sites will have access to users' personally identifiable information, if you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any personally identifiable information to us.

(iv) To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property, including the rights and property of OSRAM SYLVANIA or act in urgent circumstances to protect the personal safety of our end users.

(v) To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.

(vi) To track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.

(vii) To protect against potential fraud, we may verify with third parties the information collected from these Sites. In the course of such verification, we may receive personally identifiable information about you from such services.

 

Except as described in this Privacy Statement or at the time we request the information, we do not otherwise use, share or otherwise disclose your personally identifiable information to any third parties.

(2) Non-Personally Identifiable Information.

 

We use non-personally identifiable information collected on the Sites in the manner disclosed above. We may share this non-personally identifiable information with third parties.

 

E-mail Communications

We communicate with individuals on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.

Other email communications may be more informative, such as alerts about special offers, company announcements or product updates. We provide you the opportunity to exercise an opt-out choice if you do not want to receive these types of communication from us. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personally identifiable information is collected or by contacting us. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.

Third Party Web Sites

The Sites may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites.

Assignment

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Sites.

Changes to this Privacy Statement

We reserve the right to change this Privacy Statement from time to time. When we do, we will also revise the "last update" date at the bottom of this Privacy Statement. For changes to this Privacy Statement that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Sites.

Security

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to OSRAM SYLVANIA is done at your own risk.

Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use firewalls and other security measures to help protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Sites or providing personally identifiable information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Sites. We may post a notice on our Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Contacting Us

If you have any questions about this Privacy Statement or our privacy practices, please contact us at communications@sylvania.com. All information you provide in any written communication will also be covered by this policy.

Your California Privacy Rights

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please contact us:

License and Site Access

OSRAM SYLVANIA grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of OSRAM SYLVANIA. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of OSRAM SYLVANIA. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of OSRAM SYLVANIA and our affiliates without express written consent. You may not use any metal tags or any other "hidden text" utilizing the OSRAM SYLVANIA name or trademarks without the express written consent of OSRAM SYLVANIA. Any unauthorized use terminates the permission or license granted by OSRAM SYLVANIA. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the web site of OSRAM SYLVANIA as long as the link does not portray OSRAM SYLVANIA, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any OSRAM SYLVANIA logo or other proprietary graphic or trademark as part of the link without express written permission.

This site contains links to other sites. OSRAM SYLVANIA is not response for the privacy practices or the content of other Web sites. Please refer to the policies of the respective site.

Using OSRAM SYLVANIA, SYLVANIA.com, mySYLVANIA.com or any other names relating to OSRAM SYLVANIA's solutions, products and services in text/articles

Each trademark of OSRAM SYLVANIA referred to in a document (brochure, web site etc.) must be marked as such by putting the superscript ® (1) or TM (2) the first time the term occurs, and must be referenced by a trademark notice (3).

  1. Use the ® designation in the case of registered trademarks [except SYLVANIA] (See Trademark Information)

  2. Use the TM designation in the case of all trademarks other than registered trademarks (See Trademark Information).

  3. The trademark notice may be placed as a footnote as follows: SYLVANIA is a registered trademark of OSRAM SYLVANIA Inc.

If appropriate, use a logical combination of the notices above in accordance with trademarks mentioned.

Naming products linked to OSRAM SYLVANIA products

General

Companies may not make the name OSRAM SYLVANIA, SYLVANIA, or any other names belonging to OSRAM SYLVANIA trademarks, part of the name of their own businesses, solutions, products or services or incorporate these names and any logos from OSRAM SYLVANIA into logos they design for their own business, solutions, products or services.

Liability

Whenever OSRAM SYLVANIA names are mentioned, companies must make a clear and unambiguous distinction between their own solutions, products and/or services as a partner, and the OSRAM SYLVANIA trademarks mentioned.

Partners must carefully consider OSRAM SYLVANIA's trademark regulations when mentioning OSRAM SYLVANIA trademarks in their materials or in connection with their own products or product names.

The usage of original texts, graphics, pictures, and so on, from OSRAM SYLVANIA sources must be approved by OSRAM SYLVANIA and a copyright notice must be included nearby or, if appropriate, as a footnote, to indicate OSRAM SYLVANIA's copyright, in the form "© OSRAM SYLVANIA Inc. 2001. All rights reserved worldwide."

OSRAM SYLVANIA accepts no responsibility for any violation of legal regulations regarding competition or trademark law by partners.

In addition to these guidelines, country specific regulations may apply.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, feel free to contact webmaster@sylvania.com.

OSRAM SYLVANIA Inc.100 Endicott StreetDanvers, MA 01923

Effective as of: October 1, 2011

Last Updated On: October 1, 2011