Important Disclaimers and Legal Information - Privacy Policy 

Last Updated: February 13, 2015
This Privacy Policy governs the collection, use and disclosure of your information through the OSRAM SYLVANIA web sites: www.OSRAM-AMERICAS.com, www.SYLVANIA.com, and all other affiliated web sites (collectively, the “Sites”). By using the Sites, you are consenting to the collection and processing of personal and other information described in this Privacy Policy, now and as amended. 

Personal Information

In general, you can visit most of the Sites without giving any personal information about yourself. There are times when we or our business partners may need to obtain personal information from you, such as your name, address, email address, phone number, social media user name, your company’s name, or your job title. We may also collect information about your interest in our products and services or other transactions. We aim to let you know how we will use such information before it is collected it from you. 
What we collect and how we use it.

The following describes in more detail when and why OSRAM SYLVANIA may collect your personal information, how we may use it, and with whom it may be shared.

Our Service Providers

OSRAM SYLVANIA uses service providers to collect, use, analyze and otherwise process information on our behalf. We require our service providers to handle personal information in a manner consistent with our policies and legal obligations.

Fulfilling Your Request

If you request something from a Site, for example, a product or service, application, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. We may share information with others, such as affiliates, service providers, financial institutions, shipping companies, or government authorities as may be necessary to complete the transaction.

You may be able share content on the Sites directly with others. We will ask you to provide your name and e-mail address, as well as the email addresses of anyone with whom you want to share information.


The information you provide to OSRAM SYLVANIA on certain Sites may also be used by OSRAM SYLVANIA and its business partners for marketing purposes. You will have the opportunity to choose whether or not to have your information used for this purpose.


From time to time you may be able to participate in contests, giveaways, sweepstakes or similar promotions on the Sites. You may be required to share certain personal information with us or third parties to participate. In addition, as a condition to receiving any reward or prize, you may be required to provide additional information, sign a release, or authorize the use of your information in marketing materials. You should check the specific contest rules to determine how your information may be used and shared.

Questionnaires and Surveys

We may ask visitors to the Site to complete surveys. The results of these surveys help us improve the Sites and the products and services we offer. We may ask you for your name and email address. Some surveys may request more background information, such as age range and income categories – this information will not be used to identify any individual. We do not keep any personal information about you in connection with your participation in a survey unless you agree to provide that information.

Our Global Affiliates

OSRAM SYLVANIA is a member of the OSRAM group of companies, a global lighting organization. We may share your personal information within other affiliates in the OSRAM group that may be located outside the U.S. OSRAM SYLVANIA will still handle information in the manner we describe in this Policy.

Validating Your Information

In order to ensure the accuracy of the information we collect and provide a better service, we may supplement information you submit through our Sites with information from other sources, such as information validating your address.

Mergers and Acquisitions

OSRAM SYLVANIA may decide to sell, merge or reorganize its businesses. As part of the transaction, we may need to disclose personal information to prospective or actual purchasers. OSRAM SYLVANIA will endeavor to offer the appropriate protection for information in these transactions.


We do not honor “Do Not Track” requests.

Certain types of information are collected and stored automatically, using information that your browser sends whenever you visit a website. This may include your Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We also log and track which pages are visited to measure site traffic.

We use third party services for marketing and optimization purposes. Our service providers collect data and use web analytics tools to provide us with information about Site usage.  We may transfer the data we collect about you when you visit the Sites, including personal information, to our service providers or they may gather this data directly. Our service providers use this information to create anonymous usage profiles.

When you visit the Sites either we or our service providers may store data on your computer in the form of a "cookie", web beacons (also known as tracking pixels), or similar tracking technology to automatically recognize your device the next time you visit. Cookies can help us in many ways, such as allowing us to tailor a Site to better match your interests or to store your password to save you from having to re-enter it each time. If you do not wish to receive cookies, you can configure your Internet browser to erase all cookies from your computer, block all cookies or to receive a warning before a cookie is stored. If you reject all cookies, you will not be able to use parts of the Site that require you to sign in, and you may experience delay in accessing parts of the Site.

Disclosures Required By Law

In certain circumstances, we may be required to disclose your personal information pursuant to legal, regulatory, judicial or other governmental requirements, requests, subpoenas, warrants, or orders.  We may also disclose your information if we believe it is necessary or appropriate to prevent injury, property damage or financial loss or in connection with an investigation of suspected or actual illegal activity.

Information Security

OSRAM SYLVANIA implements reasonable physical, electronic, and procedural safeguards to protect information we process and maintain.  Although our goal is to protect your information, no security system can prevent all potential security breaches. The security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We do not knowingly solicit data from or market to children under the age of 13.  If a parent or guardian becomes aware that his or her child provided us with information without their consent, he or she should contact us at privacy@sylvania.com. We will delete such information from our files within a reasonable time following confirmation.

The Sites are operated in the United States and subject to its laws.  Wherever you reside, your information will be transferred to the U.S. and processed and stored under local privacy laws. By using the Sites and providing information to us, you consent to the transfer and processing of that information in the U.S. and to our affiliates outside the U.S.
Other Portals and Services

You may connect to other OSRAM SYLVANIA or affiliated portals or services for specific purposes (e.g. suppliers, e-commerce, and employment application) through the Sites.  These portals or services may have separate registration requirements, terms of use and privacy policies. In the event of any conflict between this policy and a policy for that portal or service, the portal or service policy will govern.
Third Party Sites

The Sites may contain links to non-affiliated Web sites. Your use of any third party site, including the submission of personal information, will be governed by the terms and conditions of the site operator. OSRAM SYLVANIA IS NOT RESPONSIBLE FOR THE PRACTICES OR CONTENT OF ANY THIRD PARTY SITE, EVEN IF WE PROVIDE A LINK FROM OUR SITES.

We will post any changes to this Privacy Policy without any additional notice. Please check the Privacy Policy page regularly to keep up-to-date.  Your continued use of the Sites following any change indicates your acceptance of any revisions to the Privacy Policy.
Questions and Concerns

If you have a question about this Policy, or to correct inaccuracies in OSRAM SYLVANIA's record of your personal information, you can send an email to privacy@sylvania.com, or contact us at this address:


ATTN: Privacy

100 Endicott Street

Danvers, MA 01923

Copyright © 2001-2015 OSRAM SYLVANIA Inc.  All rights reserved.0 February 12, 2015

OSRAM SYLVANIA Inc., 100 Endicott Street, Danvers, MA 01923