ULTRA LEDRT5/6 HO Recessed Downlight Kit Recall

 

 

A voluntary recall has been announced by LEDVANCE for Batch 0 RT56HO900 LED Kits (Model Numbers 75137-0, 75138-0, 75139-0 & 75140-0). 

These Batch 0 products are affected by a performance issue causing strobing or flickering due to overheating. This performance issue was resolved in all subsequent batches by adding a higher temperature capacitor and thermal pad. Additionally, the product has a non-isolated driver so the full input voltage to power the product can cause current to flow through the product’s 0-10V dimming wires which may not be known to end users. Accordingly, while no shock hazard exists during normal use even if the Batch 0 product fails, attempting to troubleshoot the strobing/flickering with the power on may result in electrical shock.
No other batches (i.e., Batch 1, 2 or 3, of the RT56HO product) or any other products are affected by this recall

The model numbers may be found by lifting up the foam protective cover.  Model Number is a 5-digit number followed by a dash and a single digit number.  These represent the model number followed by the batch number (75137-0, 75138-0, 75139-0 & 75140-0).

Item Number
Product Description
75137-0
LEDRT56HO900827 2/CS 1/SKU
75138-0
LEDRT56HO900830 2/CS 1/SKU
75139-0
LEDRT56HO900840 2/CS 1/SKU
75140-0
LEDRT56HO900835 2/CS 1/SKU

Frequently Asked Questions:

  Q: Where can I find the Model Number Information?
 

A:
  • Model number and batch may be found by lifting up the foam protective cover as shown below.











  • If you have affected RT56HO Kit(s) (Model Numbers 75137-0, 75138-0, 75139-0 & 75140-0 only), you should contact LEDVANCE for a free replacement.

  • Do not return this product to the electrical distributor.

  • For more information please call LEDVANCE toll-free at 1-800-654-0089 from 8AM to 6PM ET Monday through Friday.

  • At LEDVANCE, your safety is important to us. We apologize for any inconvenience this may cause.
 

  Q: What is the problem that LEDVANCE has identified?
 

A:
  • Batch 0 only of Model Numbers 75137-0, 75138-0, 75139-0 & 75140-0 products are affected by a performance issue causing strobing or flickering due to overheating.

  • This performance issue was resolved in all subsequent batches by adding a higher temperature capacitor and thermal pad.
 

  Q: How many RT56 Kits are affected?
 

A: Approximately 56,000 RT56 Kits are affected.
 

  Q: Where/when were the lamps sold?
 

A:
  • The Batch 0 RT5/6 Kits at issue were sold to industrial/commercial distributors between June 26, 2015 and October 19, 2016 for both U.S. and Canada. 

  • The RT5/6 Kit is not made available for sale to consumers at retail sites.
 

  Q: What is being done to resolve the problem?
 

A: LEDVANCE is offering replacement product and shipping free of charge to customers for the affected Batch 0 of Model Numbers 75137-0, 75138-0, 75139-0 & 75140-0 only.  

  Q: Who do I contact if I think I have an affected RT56 Kit?
 

A: Please contact LEDVANCE National Warranty Customer Service Center at 1-800-654-0089 from 8AM to 6PM ET Monday through Friday for replacement.
 

  Q: What is LEDVANCE’s advice to owners of a LEDVANCE RT56HO LED Kit?

A:
  • Our advice to Distributors is to stop selling any Batch 0 products that remain in inventory.

  • End users are advised to check whether their RT56 Kit(s) is affected by this voluntary recall.  If the RT56 Kit(s) is part of those affected, owners should contact LEDVANCE National Warranty Customer Service Center at 1-800-654-0089 from 8am to 6pm ET, Monday through Friday.  

  • End users should follow the warnings and instructions to disconnect power, remove or replace rather than troubleshoot installed Batch 0 products.

  • End users who have had product replaced related to strobing RT56 Kits, are not affected by this voluntary recall as replacements have been made with subsequent batches which resolved the problem.
 

  Q: Can I continue to use the RT56 Kits that are not being recalled?

A: Only Batch 0 of Model Numbers 75137-0, 75138-0, 75139-0 & 75140-0 are affected by the voluntary recall.  You can continue to use other RT56 Kits. 

  Q: How do I know if my lamp is one that is affected?
 

A:

Review the product model number on the RT56 Kit or product box label.  Only Batch 0 for Model Numbers 75137-0, 75138-0, 75139-0 & 75140-0 are affected.

​Item Number ​Product Description
​75137-0 ​LEDRT56HO900827 2/CS 1/SKU
75138-0 ​LEDRT56HO900830 2/CS 1/SKU
​75139-0 ​LEDRT56HO900840 2/CS 1/SKU
​75140-0 ​LEDRT56HO900835 2/CS 1/SKU
 

 

  Q: Where can I find the product number information on the packaging or the lamp to verify? 

A:

The model number and batch may be found on the RT56K under the protective foam or on the carton label.  The model number is a 5-digit number followed by a dash and a single digit representing the batch (example shown below). 





 

  Q: Have you reported the problem to the Consumer Product Safety Commission? 

A: LEDVANCE has reported the issue to the Consumer Product Safety Commission. LEDVANCE is working jointly with this agency to provide information to owners.
 

  Q: Will LEDVANCE customers who purchased affected lamps be notified? 

A:
  • Yes, LEDVANCE is working in cooperation with the U.S. Consumer Product Safety Commission in order to notify all customers on who might have affected lamps.

  • In addition, LEDVANCE directly contacted all electrical distributors in USA and Canada who purchased affected lamps.