A voluntary recall has been announced by LEDVANCE for certain SubstiTUBE® IS T8 LED lamps (Model Numbers 73312-1 and 73315-1 only). These lamps may overheat and melt, causing a potential burn hazard. Please stop using this product immediately.
No other SubstiTUBE IS products are affected by this recall.
The model number will appear on both the lamp label and the carton label.
If you have the affected SubstiTUBE® IS T8 LED Lamps (Model numbers 73312-1 & 73315-1 only), you should contact LEDVANCE for a free replacement. Do not return this product to the electrical distributor. For more information please call LEDVANCE toll-free at 1-877-423-3772 from 8AM to 6PM ET Monday through Friday or email ProductQuality@ledvance.com
At LEDVANCE, your safety is important to us. We apologize for any inconvenience this may cause.
Review the product model number on the lamp etch or product box. Only model numbers 73312-1 and 73315-1 are affected.
The model number can be found on the lamp etch or carton label.
Yes, LEDVANCE is working in cooperation with the U.S. Consumer Product Safety Commission in order to notify all customers on who might have affected lamps.
In addition, LEDVANCE directly contacted all electrical distributors in USA and Canada who purchased affected lamps.
Register to receive SYLVANIA newsletters and communications for the latest news, deals, and product information!
Copyright © 2016, LEDVANCE LLC