Lamp & Ballast Complaints:

General Lighting Product Complaint Report for Trade, Industrial/Commercial and Retail Spaces. 

This section is NOT for consumer use. 


Customer Service Information

SYLVANIA Warranty Department:
Phone: 1-800-654-0089
Fax: 1-866-632-9674



Consumer Electronics:

View more information on all other SYLVANIA branded products.



Canadian Claims & Questions:


SYLVANIA Warranty Department:
Phone: 1-800-654-0089
Fax: 1-866-632-9874


  Consumer Electronics:

View more information on all other SYLVANIA branded products.



​More systems covered. More service options. More peace of mind.



New QUICK 7XL+™ Warranty

QUICKTRONIC® PROStart® Electronic Systems coupled with long life SYLVANIA XL (eXtended Life) fluorescent lamps are covered by the QUICK 7XL+ warranty, the longest in the industry. This warranty covers PROStart T8 and T5HO fixed light output and dimming ballasts for 84 months when paired with OCTRON® 800 XP® XL ECOLOGIC®3 and PENTRON® HO XL ECOLOGIC® fluorescent lamps. As with the original QUICK 60+® warranty, the QUICK 7XL+ warranty offers additional coverage for those lamps.


QUICK 60+ Warranty

The QUICK 60+ is one of the industry’s most comprehensive system warranties. It starts with the ballast. When you purchase any QUICKTRONIC ballast, it’s warranted for a period of up to 60 months. Then, when you add SYLVANIA lamps, you benefit from additional coverage for those lamps—that’s the PLUS. Both warranties offer additional coverage for SYLVANIA lamps. Each time a customer group re-lamps after installing this system, the lamp portion of the warranty will be extended for an additional term.


United States Warranties

Browse and download the latest LEDVANCE lighting warranties.


Canadian Warranties

Find English and French versions of our Canadian lighting warranties.